Privacy Policy

At Fortunica Casino , we recognise the importance of protecting your personal data. This Privacy Policy describes how we collect, use, store and safeguard your information from the moment you interact with our services, for the duration of your account, and as required thereafter. By using our website or creating an account, you acknowledge and accept the practices described below. If you do not agree with this policy, please refrain from using the website.

1. Summary of Principles

Our privacy practices are guided by four core commitments:

• Transparency — we explain what data we collect and how it is used;
• Respect — we use your data responsibly and limit disclosure;
• Security — we apply industry-standard safeguards to protect your information;
• Control — we give you meaningful choices about your data.

2. Categories of Information We Collect

Information you provide to us

• Registration details: full name, date of birth, email address, residential address and phone number;
• Verification data: identity documents, proof of address, payment-method ownership documents and other KYC materials;
• Payment information: card details, e-wallet identifiers or crypto wallet addresses used to deposit and withdraw;
• Communications: correspondence with our support team, survey responses and promotional participation;
• Preferences: marketing consents and communication settings.

Information collected automatically

• Technical identifiers: IP address, device type, browser and operating system;
• Usage data: pages visited, navigation patterns, game history, session times and transaction records;
• Cookies and tracking technologies: data used to keep you signed in, personalise content and improve our services (see section 8).

Information from third parties

Verification partners, payment processors and fraud-prevention services may supply additional data used to validate your identity or transactions.

3. How and Why We Use Your Information

We process personal data only for legitimate and lawful purposes, including:

• Account management: creating, verifying and maintaining your account;
• Transactions: processing deposits, withdrawals and bonus credits securely;
• Legal and regulatory compliance: meeting obligations related to anti-money laundering (AML), know-your-customer (KYC), responsible gambling and taxation;
• Customer support: responding to enquiries and sending essential service notices (deposit confirmations, policy updates, maintenance alerts);
• Platform security: detecting and preventing fraud, multi-accounting and abuse;
• Promotions: sending offers and news you have consented to receive;
• Service optimisation: analysing usage to improve performance, content and game selection.

4. Legal Bases for Processing

Depending on the context, we rely on the following legal bases:

• Performance of a contract — so you can register, play, deposit and withdraw;
• Your consent — for marketing communications and non-essential cookies, which you may withdraw at any time;
• Legitimate interests — for fraud prevention, network security and service improvement;
• Legal obligations — for AML/KYC verification, record-keeping and regulatory reporting.

5. How We Share Your Information

We treat your personal data as confidential and never sell or rent it. Disclosure occurs only in these circumstances:

• Service providers: trusted partners who process payments, host data, verify identity or provide customer-support tooling — each bound by strict confidentiality obligations;
• Regulators and legal authorities: where disclosure is required by law, court order or lawful investigation;
• Corporate events: in a merger, acquisition or reorganisation, data may be transferred to successor entities under equivalent protections;
• With your consent: for any purpose beyond those listed above.

Your winnings and financial history are treated as strictly confidential and are disclosed only where the law or a regulator requires it. If we would like to celebrate a major win publicly, we will always ask your permission first.

6. International Data Transfers

Some of our processors and partners are located outside your country of residence, so your information may be transferred internationally. Where this occurs, we implement recognised legal safeguards — such as standard contractual clauses — to ensure your data remains protected to the standard described in this policy.

7. Data Retention and Deletion

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to meet legal and regulatory obligations (including AML record-keeping rules), to maintain business records and to resolve disputes. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website and improve your experience:

• Essential cookies — required for sign-in, security and core site functionality;
• Performance and analytics cookies — help us understand which features players use most;
• Marketing cookies — used to deliver relevant promotions, where consent is required.

Most browsers allow you to block or delete cookies through their settings. Please note that disabling essential cookies may affect site functionality, including the ability to stay logged in.

9. How We Protect Your Data

Fortunica Casino employs advanced technical and organisational measures, including:

• encryption of sensitive data and transactions in transit (SSL);
• secure server environments protected by firewalls;
• strict access controls, so only authorised personnel can view personal data;
• continuous monitoring and anti-fraud tooling to detect vulnerabilities and abuse.

No online system can be guaranteed 100% secure, but we are committed to industry best practice. If a data breach occurs that is likely to affect your rights, we will notify you and the appropriate authorities in accordance with applicable law.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you;
• Correction — update inaccurate or incomplete information;
• Erasure — request deletion of your data where we are not legally required to retain it;
• Restriction or objection — limit or object to certain processing, including direct marketing;
• Portability — receive your data in a structured, machine-readable format;
• Withdraw consent — for any processing based on consent, such as marketing emails.

To exercise any of these rights, contact us at [email protected]. As a security precaution, we may ask you to confirm your identity before acting on a request. We respond promptly and in line with applicable regulations.

11. Minors

Our services are intended strictly for persons aged 18 or older (or the legal gambling age in their jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly and close any associated account.

12. Changes to This Policy

We may update this Privacy Policy to reflect new laws, technologies or site features. Updates are posted on this page, and significant changes may also be communicated by email or an on-site notice. Your continued use of the website after an update constitutes acceptance of the revised policy.