Responsible Gambling
Our Commitment
At Fortunica Casino we support and promote responsible gaming. We want you to enjoy your time with us, on the understanding that gambling is an adults-only leisure activity. Playing real-money casino games should always be about entertainment — it is not a short- or long-term strategy for generating an income, and it should never be treated as one.
Because we genuinely care about our players, we have put a range of measures in place to help you control how much time and money you spend at our casino. Below you will find our self-help tools, the warning signs of problem gambling, a self-assessment checklist, and the contact details of Australian organisations authorised to provide free, confidential counselling and support.
The Key to Responsible Gaming
Responsible gaming means having fun without harming yourself or the people who rely on you. It means being fully aware of how long you play and how much you spend — and only ever gambling with money you can afford to lose.
To keep your play enjoyable and under control, we recommend that you:
- treat gambling as entertainment, not as a way to make money;
- set a budget before you start and stick to it;
- never chase losses — accept them as part of the game;
- keep track of the time and money you spend;
- take regular breaks and balance gambling with other activities;
- never gamble under the influence of alcohol or drugs;
- avoid gambling when you are upset, stressed or depressed;
- never borrow money to gamble.
How Fortunica Casino Can Help You Stay in Control
Deposit limits
Good financial management is the core of responsible play. You can set daily, weekly or monthly deposit limits on your account at any time. Once a limit is reached, you will not be able to deposit more until the period resets. To set, review or change a limit, contact our 24/7 support team via live chat or at [email protected] — requests to lower a limit are applied immediately, and requests to raise one are applied only after a cooling-off period.
Self-exclusion
If you need a break, Fortunica Casino provides a self-exclusion mechanism that freezes your account for a period you choose — from a short cooling-off to a minimum of 6 months, or permanently. During self-exclusion:
- your account cannot be re-opened for any reason until the agreed period ends;
- we will stop sending you promotional emails and marketing materials;
- we will do everything reasonably possible to prevent you from opening new accounts.
To activate self-exclusion, email our support team at [email protected]. If you tell us you have a gambling problem, we will treat the exclusion as permanent. Fortunica Casino also reserves the right to restrict access for any player we believe may be experiencing gambling-related harm.
Signs of Problem Gambling
If you, a family member or a friend is showing one or more of the signs below, it may be time to seek help:
- hiding or lying about how much time or money is spent on gambling;
- denying that there is a gambling problem;
- borrowing money to gamble or to pay gambling debts;
- gambling to win back previous losses;
- becoming preoccupied or obsessive about gambling;
- feeling anxious, depressed or irritable when not playing;
- neglecting work, study, sport, hobbies or family events because of gambling;
- spending money budgeted for rent, food or bills on casino games;
- selling possessions or committing fraud to fund gambling;
- not sleeping or eating properly because of excessive play.
Do You Have a Problem? A Self-Assessment
The following questions, adapted from Gamblers Anonymous, can help you check in on your own play. Be honest with yourself:
- Have you ever missed work, study or school because of gambling?
- Has gambling ever made your home life unhappy?
- Do you gamble to escape boredom, worry or unhappiness?
- Have you ever felt remorse after gambling?
- Do you gamble until your last dollar is gone?
- Have you ever lied about how much money or time you spend gambling?
- After losing, do you feel you must return as soon as possible to win it back?
- Have you ever borrowed, sold something or stolen to finance gambling?
- Are you reluctant to spend “gambling money” on anything else?
- Have you lost interest in family, friends or other hobbies?
- Do arguments or frustrations make you want to gamble more?
- Has gambling ever caused you difficulty sleeping, or thoughts of self-harm?
The more questions you answered “yes”, the more likely it is that gambling is causing you harm. Please consider contacting one of the professional services below — reaching out early makes a real difference.
Getting Help in Australia
These independent organisations offer free, confidential support to Australians affected by problem gambling:
- Gambling Help Online — 24/7 telephone counselling, chat and self-help tools for anyone affected by gambling. Call 1800 858 858 or visit gamblinghelponline.org.au.
- Gamblers Anonymous Australia — a no-fee fellowship running weekly support meetings across the country. Visit gaaustralia.org.au.
- Gambling Therapy — practical advice, self-assessment exercises and multilingual online support groups at gamblingtherapy.org.
- Lifeline Australia — if you are in crisis or experiencing thoughts of self-harm, call 13 11 14 at any time.
Residents of Australian states and territories can also register with BetStop — the National Self-Exclusion Register — for free help blocking themselves from licensed wagering services.
Preventing Underage Gambling
Fortunica Casino is strictly 18+. We verify age and identity, we do not process payouts without the required documentation, and we never direct marketing at minors. Accounts found to belong to an underage person are closed immediately and any winnings are forfeited.
Protecting children online is a shared effort. If minors have access to your devices, we recommend that you:
- keep your account number, username and password confidential;
- never leave your device unattended while logged in to the casino;
- never share your credit card or banking details with minors;
- install parental-control software such as Net Nanny (netnanny.com), Family Zone or Qustodio to block gambling sites and filter inappropriate content.
When the Fun Stops, Stop
As a responsible brand, Fortunica Casino is committed to giving you the tools you need — deposit limits, cooling-off periods and self-exclusion — and to promoting safe play across everything we do. If you suspect your gambling has become problematic, please reach out to our support team or one of the services listed above. Work hard, play hard — but always walk away when the fun is over.